Legal

Privacy Policy

Last updated: 11 July 2026

Information we collect

When you contact or order from Telos Frames, we may collect your name, telephone number, delivery address, artwork or frame details, messages, payment confirmation, and order history. We only collect information needed to respond, prepare your order, arrange delivery, and provide support.

How we use your information

We use your information to provide quotations, process and track orders, coordinate production, arrange courier delivery, communicate updates, resolve issues, keep business records, and improve our service.

Sharing

We may share only the necessary details with framers, couriers, payment providers, or other service partners involved in completing your order. We do not sell your personal information.

Photos and artwork

Images you send are used to assess or complete your framing request. We will not publish your artwork, photographs, name, review, or order as promotional content without your permission.

Storage and security

We take reasonable steps to protect order information and keep it only as long as needed for service, legal, accounting, or dispute-resolution purposes. No internet or messaging system is completely secure.

Your choices

You may ask what personal information we hold about you, request a correction, or ask us to delete information that we are not legally required to retain.

Contact us

For a privacy question or request, contact Telos Frames on WhatsApp at +233 55 768 4550.